Unknown Printer

How to Identify and Fix Common Problems ?

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Under Hardware and Sound, click Printer. Right-click your product, and then select Printing Preferences. From the Printing Preferences menu, select Paper/Quality. From the Paper Source drop-down menu, select Tray 2.
The common reasons for this issue are various, for instance, the paper input tray is overloaded, dust or moisture can affect the paper feed or paper pick rollers, the printer driver is old, etc. Thus, the printer cannot detect the paper that has been inserted into the tray.
Make sure you are pointing the Bypass tray from the printing settings. Make sure you fill the Bypass tray ONCE you`ve sent the files to the printer. Make sure the user have permissions to print from the Bypass tray. Make sure your Bypass tray is activated in the Printer`s parameters.
The paper might not be engaged with the feed rollers. The paper-width guide is pressed against the paper stack too tightly. The paper tray is not completely inserted into the product. The paper settings in the print driver do not match the paper loaded in the paper tray.
Paper Overloading

Because many desktop inkjet printers are top-loading, it can be easy to overload the tray.

Tray protection

This will be used to prevent like paper from being fed if Auto Switching is ON. Press Printer Setup > Tray Settings > Settings > Tray Protection. Choose a tray and press the button to activate this function.

HP Printer Paper Tray Lock A Paper tray lock is used to prevent the tray from accidental use. The lock is used in printers that contain multiple trays. It is mainly used in printers while inserting special papers into the input tray.
From the Home screen on the printer control panel, touch the Setup icon (or ). Open the System Setup menu, and then open the Paper Setup menu. Select the tray that you want to configure. Select Paper Type, and then select the desired paper type for the tray.
The tray settings determine how the printer manages the paper trays.
Generally when the printer tells you to print to tray 1 it means the job being sent to the printer is asking for a paper size and/or type that the printer does not think it has in any tray. Check you paper size and type settings for trays 2 and 3 and then check what each job is asking.
Select Start > Settings . Go to Devices > Printers & scanners > select a printer > Manage. Then select Set as default. If you don`t see the Set as default option, the Let Windows manage my default printer option may be selected.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

Optional 250 Sheet Feeder Tray (Q5931A – Tray 3) Constantly "Jams"
ANSWER : You don’t say if the paper moves at all. That’s key in determining the cause. If it’s not moving, then try swapping the rollers with tray 2. If it is moving out of the tray, then that would indicate there is some obstruction it is hitting on its way out of the tray. Hard to troubleshoot remotely when one doesn’t have specific details since we can’t see what is occurring.

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Tray 1 (upper tray) paper feed problem
ANSWER : There is no way of adjusting the distance of lift. Could be that the pickup roller is worn enough that it will pick up a sheet that is higher, but not one that is lower down. You can look at the end of the roller that first makes contact and see if it is worn smooth.

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Weird Problem: Epson R2400 Printer won't power on
ANSWER : I just had exactly the same thing happen. The printer is usually on, but now is off and will not power on. Anybody know what is going on? Is there a fuse blown? Where would that fuse be?

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Unknown Printer

Power problem
ANSWER : Buy a new printer.

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Printer stops pulling paper from tray 2 after a few sheets
ANSWER : Sticking pickup roller solenoid. Pretty easy fix. You need to remove the right side covers. The back one just slides off, but the top holds the front one. I usually just take the 2 right side screws off and gently lift the top enough to pop off the side panel. Open the metal door on the formatter assy. Then release the tab in the middle. There’s also a tab at the front of the panel. When putting it back on, make sure you engage the rocker switch and the metal rod before pushing it into place. When you get it open, you’ll see the solenoid at the bottom front. There’s 1 screw holding it in place. Remove it and take the top plate and spring off. Be careful not to lose the spring. Then scrape off the gooey crap on top and clean off the plate as well. I put a piece of thin sticky backed felt in place of the remnants of the disintegrating sponge that HP uses. You can find it at the hardware store used for the bottom of chair legs.

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Lexmark T654dn power supply problem
ANSWER : Maybe this Thread may be of use:

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Paper jam in tray 2 (but no paper pulled from tray) also M476DN models
ANSWER : Isopropyl alcohol is not recommended for rubber rollers. It dries out the rubber and hasten it’s cracking and breaking. It will do nothing to restore the grip. Those rollers are really hard to replace. It would be easy if that dumbass secondary menu really worked. None of the techs I’ve spoke to ever got into it. Everyone I know sends a print job and listens for the roller to rotate into position where you can pull it off.

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HP Laserjet 2200, Tray 2 Pickup Problem, Gears Clicking
ANSWER : Definitely not a solenoid problem. I’ve worked on tens of thousands of printers and never replaced a single solenoid. You probably knocked something loose when you installed the pickup roller. Maybe something to do with the gear on the end of the pickup roller shaft. You’ll need to take the gear assembly off to be able to see it.

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Unknown Printer